Terms of Use

Agreement to Terms

By accessing or using the Twinkling Suspension website and services, you agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our website or services.

Services Description

Twinkling Suspension provides professional garden care services including but not limited to maintenance, landscaping, seasonal care, and related horticultural services across the Melbourne area.

Service Agreements

Specific terms for garden care services will be outlined in individual service agreements. These agreements will detail:

• Scope of work and service specifications
• Pricing and payment terms
• Service schedules and timing
• Cancellation and rescheduling policies
• Liability and insurance coverage

Booking and Scheduling

Service bookings are subject to availability. We will confirm all appointments via email. Clients are responsible for:

• Providing accurate property information
• Ensuring reasonable access to the property
• Notifying us of any hazards or special conditions
• Providing 48 hours notice for cancellations or rescheduling

Pricing and Payment

All prices are displayed in Australian Dollars (AUD) and include GST unless otherwise stated. Payment terms:

• Payment is due upon completion of services unless otherwise agreed
• We accept various payment methods as specified in service agreements
• Late payments may incur additional fees
• Pricing is subject to change with notice

Cancellation Policy

Clients may cancel or reschedule services with at least 48 hours notice without penalty. Cancellations with less than 48 hours notice may incur a cancellation fee of up to 50% of the scheduled service cost.

Weather and Unforeseen Circumstances

Services may be rescheduled due to adverse weather conditions or other circumstances beyond our control. We will make reasonable efforts to provide advance notice and reschedule at the earliest opportunity.

Liability and Insurance

Twinkling Suspension carries public liability insurance covering up to $20 million. Our liability is subject to the following:

• We are not liable for pre-existing property damage or conditions
• Clients must report any damage within 48 hours of service completion
• Our liability is limited to the cost of the specific service provided
• We are not liable for plant health issues resulting from factors outside our control

Property Access and Safety

Clients agree to:

• Provide safe access to work areas
• Secure pets during service visits
• Disclose any hazards or special conditions
• Grant permission to use water and electricity as needed

Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Twinkling Suspension and protected by copyright law. You may not reproduce, distribute, or create derivative works without written permission.

Website Use

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to systems
• Collect user data without permission
• Impersonate others or misrepresent affiliations

User-Generated Content

If you submit reviews, testimonials, or other content, you grant us a non-exclusive license to use, reproduce, and display that content for marketing purposes.

Disclaimer of Warranties

Our website and information are provided on an "as is" basis. While we strive for accuracy, we make no warranties regarding:

• Website availability or uninterrupted access
• Accuracy or completeness of information
• Results from using our services

Limitation of Liability

To the maximum extent permitted by Australian law, Twinkling Suspension shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of our website or services.

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any guarantee, warranty, term, or condition implied by the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

Dispute Resolution

In the event of a dispute, we encourage clients to contact us directly to seek resolution. If necessary, disputes will be resolved in accordance with Victorian law.

Governing Law

These Terms of Use are governed by the laws of Victoria, Australia. Any legal proceedings must be brought in Victorian courts.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of modified terms.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full effect.

Contact Information

For questions about these Terms of Use, please contact us:

Email: [email protected]
Address: 127 Garden Vale Road, Brighton VIC 3186, Australia